General Terms and Conditions

General terms and conditions of business

Scope

For all orders via our online shop the following GTCs apply. Our online shop is aimed exclusively at consumers.

A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his commercial or self-employed professional activity.

Contracting party, conclusion of contract, correction possibilities

The purchase contract is concluded with RENSKI by Renske Everdina van der Vlugt.

The presentation of the products in the online shop is not a legally binding offer, but a non-binding online catalogue. You can place our products in the shopping cart without obligation and correct your entries at any time before sending your binding order by using the correction aids provided and explained in the order process. By clicking on the order button, you place a binding order for the goods contained in the shopping cart. The confirmation of receipt of your order is sent by e-mail immediately after sending the order.

When the contract with us is concluded depends on the payment method you have chosen:

TWINT

During the ordering process you will be redirected to the website of the online provider TWINT. There you can enter your payment details and confirm the payment order to TWINT. After placing your order in the shop, we will ask TWINT to initiate the payment transaction and thereby accept your offer.

Credit card

When you place your order, you provide your credit card details and the credit card company carries out an authorization check. After your legitimation as a legitimate cardholder, the payment transaction is automatically initiated and your credit card is charged when the order is placed. At the time of the credit card debit, the contract with us is concluded.

Bank Transfer

During the ordering process you can pay via direct bank transfer from your personal bank of choice. Using the application provided by you bank, follow the instructions to make a transfer to Renske Van der Vlugt and enter the amount of the transaction. At the time the transfer is received by us, the payment will be considered accepted and the transaction concluded. 

Contract language, contract text storage

Language(s) available for signing the contract: English, French, German

We save the contract text and send you the order data and our terms and conditions in text form. You can view the contract text in our customer login.

Terms of delivery

In addition to the indicated product prices there may be shipping costs. You will find more detailed information about possible shipping costs in the offers.

We only deliver by dispatch. Unfortunately it is not possible to collect the goods yourself.

We do not deliver to packing stations.

Payment

In our shop, the following payment methods are available to you:

Credit card

When you place your order, you provide your credit card details. After your legitimation as a legitimate cardholder, the payment transaction will be carried out automatically and your card will be charged.

TWINT

During the ordering process you will be redirected to the website of the online provider TWINT. In order to pay the invoice amount via TWINT, you must be registered there or first register, authenticate with your access data and confirm the payment order to us. After placing the order in the shop, we will ask TWINT to initiate the payment transaction. The payment transaction will be carried out automatically by TWINT immediately afterwards. You will receive further instructions during the ordering process.

Bank Transfer

During the ordering process you can pay via direct bank transfer from your personal bank of choice. Using the application provided by you bank, follow the instructions to make a transfer to Renske Van der Vlugt and enter the amount of the transaction. At the time the transfer is received by us, the payment will be considered accepted and the transaction concluded. 

Retention of title

The goods remain our property until full payment has been received.

Damage in transit

If goods are delivered with obvious transport damages, please complain about such defects to the deliverer as soon as possible and contact us immediately. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, especially your warranty rights. However, you help us to be able to assert our own claims against the carrier or the transport insurance company.

Warranty and guarantees

Unless expressly agreed otherwise below, the statutory liability for defects shall apply.

The following applies to used goods: if the defect occurs after one year from delivery of the goods, claims for defects are excluded. Defects that occur within one year from delivery of the goods can be claimed within the legal limitation period of two years from delivery of the goods.

The above restrictions and shortening of deadlines do not apply to claims based on damage caused by us, our legal representatives or vicarious agents

- in case of injury to life, body or health

- in the event of intentional or grossly negligent breach of duty and fraudulent intent

- in case of violation of essential contractual obligations, the fulfilment of which is essential for the proper execution of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations)

- within the framework of a guarantee promise, if agreed or

- as far as the scope of application of the product liability law is opened.

Information on any additional warranties that may apply and their exact conditions can be found with the product and on special information pages in the online shop.

Liability

For claims based on damages caused by us, our legal representatives or vicarious agents, we are always liable without limitation

- in case of injury to life, body or health

- in case of intentional or grossly negligent breach of duty

- in the case of guarantee promises, if agreed, or

- as far as the scope of application of the product liability law is opened.

In the event of a breach of material contractual obligations, the fulfilment of which is essential for the proper execution of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations) due to slight negligence on our part, on the part of our legal representatives or vicarious agents, liability shall be limited in amount to the damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected.

Otherwise, claims for damages are excluded.

Settlement of disputes

The European Commission provides an Online Dispute Resolution (OS) platform, which you can find here We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

Final provisions

The legal relationship between the customer RENSKI and the client is governed by Swiss substantive law. The place of jurisdiction for natural persons is Lausanne or the customer's place of residence. Exclusive place of jurisdiction for legal entities is Lausanne.